Reference

How zc111 Handles Your Personal Information

This page sets out exactly what data zc111 collects when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use our platform.

Account data kept secureJazzCash & Easypaisa payment data protectedNo data sold to third partiesYou can request data deletionCookie use disclosed clearly
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zc111 How zc111 Handles Your Personal Information
REACH US DIRECTLY

Contact Us About Your Privacy

If you want to review, correct or delete your personal data, our support team handles privacy requests separately from general account queries. Reach out through any of the channels below and mention that your request is privacy-related so it reaches the right person quickly.

Team online

Live Chat

Start a live chat session from any page on zc111. Privacy requests are flagged and routed to our data team within one business day.

Email Support

Send your privacy request to our support email. Include your registered mobile number so we can locate your account record without delay.

Account Settings

Some data preferences — like marketing communication opt-outs — can be adjusted directly inside your account settings without contacting support.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Your account and payment information is protected at every stage — from the moment you enter your JazzCash number to the point a withdrawal clears back to your Easypaisa wallet. Here is how we handle the four areas that matter most to you.

Payment Data Security JazzCash, Easypaisa and Raast transaction references are stored in encrypted form. We never log wallet PINs, and payment records are accessible only to authorised account and compliance staff.
Cookie Use We use session cookies to keep you logged in across your mobile browser and desktop. Analytics cookies help us see which pages load slowly — they do not track you outside zc111.
Account Security Each login triggers a one-time PIN sent to your registered mobile number. This OTP step means even if someone has your password, they cannot access your account without your phone.
Data Retention and Deletion We keep your records for the period required by applicable financial rules. Once that window ends, your data is deleted or anonymised. You can submit a deletion request at any time through support.

Your Privacy Questions, Answered

These are the questions we get most often about how zc111 handles personal data. If yours is not here, contact our support team directly and reference your privacy concern.

We collect your name, mobile number and email at registration. If you verify your account, a copy of your ID document is stored securely and used only for identity checks.

We do not sell your data. We share it only with payment processors like JazzCash and Easypaisa to confirm transactions, and with compliance partners where local law requires it.

Only the transaction reference and wallet number are stored — enough to match a payment to your account. Full wallet credentials are never recorded or visible to our staff.

Yes. Submit a deletion request through live chat or email. We will remove or anonymise your personal records once the mandatory financial retention period has passed for your account.

Open your account settings and switch off marketing communications. You can also reply STOP to any SMS we send, and we will remove your number from our messaging list within 48 hours.

We use session and analytics cookies. Session cookies are required for login to work. Analytics cookies can be blocked in your browser settings without affecting your account access or deposits.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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